Terms of service

These terms and who they bind

These terms govern use of the OpenSlot website, the signed-in workspace and the public booking pages generated for each business. Creating an account means accepting them.

They form an agreement between OpenSlot and the business, meaning the company, partnership, practice or individual operating the account. A person who books an appointment through a business's booking page is a customer of that business, not a customer of OpenSlot, and their contract for the appointment is with that business.

An account must be opened by someone aged 18 or over with authority to bind the business.

Accounts and access

You are responsible for the accuracy of the details on your account, for keeping your password confidential and for all activity carried out through it. Tell OpenSlot promptly if you believe an account has been accessed without authorisation.

Where a plan supports additional staff or team members, you are responsible for the people you invite and for removing access when it is no longer appropriate.

The first account registered on a new installation receives platform administrator rights. Later accounts receive standard business access.

Plans, pricing and billing

OpenSlot offers a Free plan, a Solo plan at twelve pounds per month and a Team plan at twenty nine pounds per month. Plan limits, including the number of staff, services and monthly bookings, are shown on the pricing page and enforced in the product.

Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. Prices are stated in pounds sterling and exclude any tax that may apply.

A subscription can be cancelled at any time from the billing screen. Cancellation stops future renewals and access continues until the end of the period already paid for. Part-months are not refunded except where the law requires it.

If a payment fails, OpenSlot may retry it and may suspend paid features until the account is brought up to date.

Appointment payments and Stripe Connect

Businesses on a paid plan may collect deposits or full payment when a customer books. To do so, the business connects its own Stripe account. Those payments are made directly into the business's Stripe account, and OpenSlot does not hold or control that money.

The business is the merchant for the appointments it sells. It sets its own prices, cancellation policy and refund policy, is responsible for delivering the service booked, and handles disputes and chargebacks raised by its customers.

Use of Stripe is subject to Stripe's own agreements, which the business enters into directly. OpenSlot cannot take payments on behalf of a business that has not completed Stripe's verification checks.

Booking status and payment status are recorded separately, so cancelling an appointment does not by itself issue a refund. Refunds are initiated by the business.

Your responsibilities as a business

You are responsible for the accuracy of everything you publish through OpenSlot, including service descriptions, prices, durations, locations, availability and booking terms, and for honouring the appointments customers make.

You must have a valid legal basis for the personal information you enter or collect through the service, must give your customers the information they are entitled to, and must respond to their privacy requests. OpenSlot processes that information on your instructions, as set out in the privacy notice.

You must not use OpenSlot for unlawful or fraudulent activity, to store card numbers, to hold clinical records, diagnoses or treatment notes, to send unsolicited marketing, or to publish content that infringes someone else's rights.

You must comply with the law that applies to your own trade, including any licensing, professional or consumer rules governing the services you sell.

Availability of the service

OpenSlot aims to keep the service available and reliable, but does not guarantee uninterrupted access. Maintenance, updates and faults can interrupt it, and some features depend on third parties such as Stripe, Google and Microsoft, which are outside OpenSlot's control.

The scheduling tools are designed to reduce double bookings, including optional calendar synchronisation, but you remain responsible for reviewing your own calendar, availability rules and blocked time. A misconfiguration in your own settings can make your booking page unbookable.

Features may be added, changed or withdrawn as the product develops. Where a change materially reduces a paid feature you rely on, OpenSlot will give reasonable notice.

Your data and ending the agreement

You keep ownership of the information you put into OpenSlot. OpenSlot is granted only the permission needed to host, process and display it in order to run the service for you.

You may stop using the service at any time. OpenSlot may suspend or end an account that breaches these terms, that is used unlawfully, or where payment remains unpaid, and will normally give notice and an opportunity to put things right unless the breach is serious.

Customer and booking records can be exported from the workspace. Export anything you need before closing an account, because closure removes the associated services, staff, customers and bookings.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you deal as a consumer, your statutory rights are unaffected.

Subject to that, OpenSlot is not liable for lost profits, lost revenue, lost bookings, lost goodwill or indirect or consequential loss, and is not responsible for the services a business provides to its own customers, for a business's own pricing, refund or cancellation decisions, or for the acts of third-party providers.

Subject to the first paragraph of this section, OpenSlot's total liability arising out of or in connection with these terms in any twelve month period is limited to the subscription fees paid by the business in that period, or one hundred pounds where no fees have been paid.

Changes, governing law and contact

These terms may be updated as the service changes. The review date at the top of this page shows the current version, and material changes will be notified to account holders. Continuing to use the service after a change means accepting the updated terms.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you deal as a consumer, you may also have the right to bring proceedings in your own country of residence.

Questions about these terms can be sent through the contact page.